Product Manager Sustainability (CJE) – Business Lending

  • Dienstverband
  • Amsterdam


Would you like to be the driving force behind INGs sustainability roadmap? At ING Business Lending we are continuously improving the processes and product offering of our business customers. Are you passionate about finding the right sustainability proposition for our Business Lending customers and integrating these in our journeys and applications? Are you analytical, curious, eager to learn every day and a critical thinker? Let us tell you more about your new job!

Roles and Responsibilities

The role of product manager is called Customer Journey Expert (CJE) at ING. As a CJE you are responsible for the optimal customer journey of business lending customers. These particular processes and products are widely used, outside and inside ING, via our web, app and in our local branches.

As the first Sustainability product manager, within the new Sustainability squad, you’ll be responsible with your team to develop and deliver our Sustainability roadmap. Sustainability within Business Lending consists of three pillars: Green products and scorecards, ESG Risk and Cover Data. Your main focus will be on the first pillar, Green products and scorecards. This entails developing (the right mixture of) green products and integrating them into our journeys and systems. Next to that, a scoring mechanism needs to be developed enables ING to score and monitor its transactions on sustainability. For this responsibility you’ll be working closely together with the Business Lending product manager and the teams responsible for our application journeys. Next to that, you’ll support your colleagues within the sustainability team on all other sustainability related topics, so that you succeed together.

The environment

At Business Lending you are part of a multidisciplinary team (BusDevOps squad). Your team exists of a Sustainability coordinator, 2 CJEs and a Data/IT consultant. On a daily basis you work together with other CJEs and engineers within teams in your area. You connect them, leading the way to results that make the life of our business customers easier and to their convenience.

At ING we work Agile and use Scrum. While Scrum brings structure, no day is alike. Working as a CJE brings a great diversity in tasks, for example: perform analysis, meeting with stakeholders, refinements, process design, testing, writing documentation, train users and answering user- and technical questions.

Business Lending is a cross border tribe, with over 20 squads in the Netherlands, Belgium and India. Besides working in a squad, you are part of a chapter. This group of people consists of CJEs, being your sparring partners, learning together and have fun. We have regular (knowledge sharing) get togethers, drinks and even a Padel competition. Our hybrid way of working enables us to work from home, still we make sure we meet each other in person in the office.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. Be pro-active. In return, we’ll back you to develop into an even more awesome version of yourself.

You are an enthusiastic person with a can-do attitude. You drive to make impact and see real results. You are curious, eager to learn and like to work in an international team. You love to be challenged, and challenge others. Next to that you are analytical and not scared to work with data. But most of all you are passionate to combine your knowledge and everything you learn, see and hear into the best possible customer centric solution every day again.

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